Buyer Policy

1. Buyer Responsibilities

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  Accurate Information: Provide accurate shipping details and ensure that your payment information is current.
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  Review Listings: Carefully read item descriptions and check all photos before making a purchase.
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  Timely Payments: Complete your payments promptly to ensure the seller can process your order without delay.
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  Respectful Communication: Engage with sellers professionally and respectfully when communicating or resolving any issues.

2. Payments and Taxes

You are responsible for ensuring that your payment information is accurate and up to date. Depending on your location, taxes may apply to your purchases.

3. Returns and Refunds

Return and refund policies are determined by individual sellers. Be sure to review the seller's policies before purchasing. If you have any issues with an order, we encourage you to first contact the seller directly to resolve the matter.

4. Prohibited Conduct

As a buyer, you are expected to engage in fair and respectful transactions. The following activities are prohibited:

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  Engaging in fraudulent activities, such as submitting false claims or chargebacks without valid reasons.
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  Disrespectful or abusive communication with sellers or MetaReef.com support.
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  Attempting to bypass the platform's payment system or terms.

5. Dispute Resolution

If you have an issue with a purchase, we encourage you to first reach out to the seller. In the event a resolution cannot be reached, you may contact MetaReef.com support for assistance. However, please note that MetaReef.com does not guarantee outcomes in disputes between buyers and sellers.

6. Changes to the Buyer's Policy

We may update this Buyer's Policy from time to time. Any changes will be communicated to you, and continued use of the platform after changes are made signifies your acceptance of the updated policy.

Contact Us

If you have any questions about this Buyer's Policy, feel free to reach out at support@metareef.com .